Orders

Orders are the core of CardOps. Every sale from every platform gets tracked as an order, giving you a single place to manage fulfillment, fees, and profitability.

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Creating orders

There are three ways to get orders into CardOps.

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Import via paste

The fastest way to enter a single order or a batch. Copy the order text from your platform’s dashboard (TCGPlayer or Manapool), then:

1. Click New Order or press Ctrl+Shift+O (Mac: Cmd+Shift+O)
2. Select the Paste tab
3. Paste the order text into the text area
4. CardOps auto-detects the platform and parses the fields
5. Review the parsed data and click Import

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Import via CSV (TCGPlayer)

For bulk imports from TCGPlayer’s order export:

1. Go to Orders and click Import CSV
2. Upload the TCGPlayer order export file
3. Review the parsed orders
4. Click Import

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Manual entry

For orders from platforms without paste/CSV support, or for offline sales:

1. Click New Order
2. Select the Manual tab
3. Fill in the order details
4. Click Save

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Order lifecycle

Orders move through a defined status flow:

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Order detail page

Click any order to open its detail page. From here you can:

• Edit line items — adjust quantities, prices, and conditions
• Apply tags — categorize the order for reporting
• Set shipping costs — select a shipping preset or enter a custom amount
• Link expenses — connect expenses (like packaging materials) to this order
• Record refunds — log partial or full refunds
• Link to a payout — match this order to a platform payout

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Fulfillment types

Orders can be marked as Normal or Direct fulfillment:

• Normal — you ship the order yourself
• Direct — fulfilled by the platform (e.g., TCGPlayer Direct)

Direct orders have different fee structures. CardOps displays a DIRECT badge on these orders in all views.

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Fee tracking

Every order tracks fees with a source indicator: Orders with estimated fees show an Est. badge so you know which values might need adjustment.

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Refunds

To record a refund on an order:

1. Open the order detail page
2. Click Record Refund
3. Enter the refund amount and reason
4. Select which line items are being refunded (if partial)
5. Click Save

Refunds are tracked separately — the original order financials are never modified. This keeps your data audit-friendly and makes P&L reporting accurate.

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