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The Needs Attention system flags orders that are missing data or have quality issues. This is your notice that something needs to be fixed or completed on an order.

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How it works

You define rules that specify which conditions should flag an order. When an order matches a rule, it’s marked as needing attention and appears in a filtered view so you can address it.

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Creating a rule

Go to Settings > Needs Attention Rules and click Add Rule. Configure the conditions that should trigger the flag. Common reasons include:
  • Missing shipping cost
  • Missing fee information
  • Missing line items
  • Missing tracking number
  • Missing tags
The specific conditions you select depend on your data quality standards. Set up rules that match what you actually care about — you can always adjust them later as your workflow evolves.
A good starting point is to flag orders when any of these are missing:
  • Shipping cost — the order doesn’t have a shipping amount assigned
  • Fee data — neither parsed, estimated, nor manually entered fees are present
  • Line items — the order has no individual items recorded
You can tighten or loosen these rules based on how much detail you want on every order.

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Addressing flagged orders

Orders flagged as needing attention appear in a dedicated view. Open each one and fill in the missing data. Once all rule conditions are satisfied, the flag is removed automatically.
Don’t aim for perfection on every order right away. If you’re importing historical data with estimated totals, many orders will be flagged. Focus on current and recent orders first, then work through older ones over time.